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Siemens Mobile Technology - Lloyds TSB Banking - British Telecom - Microsoft
Every day, more and more companies turn to Xerox for innovative solutions to address their critical business needs. As we help people find better ways to do great work, the business world is looking at Xerox in a different way. Right now our customers are benefiting in ways your company may not have thought about. Isn't it time to find a new way to look at it.
Siemens Mobile Technology
Siemens invests millions on user manuals. So, Xerox is reengineering their global process with document management software that saves them time and money.
Xerox Partners with Siemens to provide exclusive $100M outsourcing contract.
In August 2001 Xerox signed an exclusive five-year contract with the Siemens Information and Communication Mobile Group (ICM) to outsource the production process for the Siemens mobile and cordless telephone user manuals. The contract, valued at $100 million, allows Siemens to cut costs and improve internal processes. The deal initially covers the German, Danish and Chinese production plants and will be followed by a roll-out program covering selected ICM's production sites worldwide.
The exclusive partnership comes from a shift in Siemens' strategy for the production of user manuals and is made possible by Xerox's ability to offer a range of global outsourcing solutions. Prior to the agreement with Xerox, Siemens ICM had contracts with a number of local suppliers, resulting in coordination inefficiencies and inconsistencies in quality standards and logistic processes. The new outsourcing deal will see Xerox become the prime contractor, managing the order to billing process of Siemens ICM's user manuals.
Best in Class
"This deal supports our continued effort to become one of the world's top providers of mobile phones and will result in significant cost savings," said Karl-Heinz Müller, vice president of global procurement, Siemens ICM. "We are a major player in one of the most dynamic markets, and we partner with only the best-in-class. We expect our partners to be exceptionally proactive in terms of process and cost optimization, and we are confident that Xerox meets all these requirements."
The cost savings for Siemens ICM come from a reduction in the number of suppliers, rationalization of print management through the use of a single partner, improved time-to-market, and guaranteed global standards ensuring consistent quality across all user manuals.
"This important project uses our expertise in 'just-in-time' solutions; document, content and project management; process optimization; " said Jean-Noël Machon, president, Xerox Europe. "It highlights the strength and breadth of Xerox expertise and demonstrates our ability to combine a broad range of solutions and services to provide a single integrated offering to our customers."
The agreement was negotiated between Xerox Germany and the ICM group of Siemens AG. As part of the contract, Xerox has established an office at Siemens' German head office to manage all aspects of the program, through Xerox Business Services.
Repeating the success
The technical solution supporting the program is Xerox's PrintCise software platform, a customized scheduling software that can manage both print-on-demand and offset printing jobs.
Siemens ICM covers the entire spectrum of mobile communications: end-user devices, network infrastructure technologies and mobile applications. Their communication devices range from mobile phones and wireless modules to mobile organisers, cordless phones, and products for wireless home networks. In the infrastructure sector, they provide GSM, GPRS and third generation technologies - from base stations and switching systems to intelligent networks for prepaid services. Their range of mobile applications comprises end-to-end solutions including messaging, location-based services and mobile payment solutions.
To speak to a Solution X representative call 01463 725999
Lloyds TSB Banking
Lloyds TSB was generating tons of paperwork in its 2500 branches. Until they worked with Xerox. Now, they're working smarter and saving millions.
Lloyds TSB Group is one of the leading UK-based financial services groups, whose businesses provide a comprehensive range of banking and financial services in the UK and overseas.
Charged with reviewing the Group's purchasing procedures to increase efficiency and lower costs, Lloyds TSB's Group Purchasing & Supply Management Department based in Bristol looked to Xerox for assistance in the development of a Managed Services approach to the provision of photocopying, faxing and desktop printing. Through a Managed Service Agreement, Xerox is now responsible for the Bank's office document production, which includes all copying, desktop printing and faxing. As a result of the development of the Managed Service approach, Lloyds TSB has experienced greater efficiency, less waste, better management information and increased flexibility. Furthermore, the agreement is set to reduce the Group costs by more than £1million a year.
The Problem: Asset Optimisation, Cost Reduction
Lloyds TSB conducted a Strategic Print Review to understand their print and copying needs; quantify the costs, the requirements and the desired improvements. There was a need to utilise assets better and achieve the lowest cost per machine by moving to a shared, and ideally, a fully networked environment. The review revealed that Lloyds TSB had too many printers, faxes and photocopiers, many of which were under-utilised. The older ones were unable to deal with increasing business demands and they were relatively inefficient and costly to maintain. Lloyds TSB thus issued a tender for a managed service that would resolve the issues that their review had highlighted. After substantial competition, Xerox Business Services (XBS), the managed services arm of Xerox, won the contract.
As Andrew Sedlen, Manager, Supplier Development explains:"Xerox was streets ahead of the others who tendered. This was mainly because they took the time and trouble to understand our overall needs and to think more conceptually. Obviously cost was an issue but we were impressed with Xerox's view that people should move away from focusing on equipment, to looking more at the actual business need of the customer in terms of document requirements."
The Solution
The solution involves Xerox undertaking an assessment of the numbers and types of printers at a bank location as well as an understanding of user needs which leads to a rationalisation of technology towards networked, multifunctional equipment sited in the appropriate locations around the office. Xerox are also responsible for monitoring the performance of all equipment on the contract.
Xerox has been working with Lloyds TSB since 1997 to update their existing copier, printer and fax fleet while at the same time reducing their overall costs. The Xerox contract covers over 300 main offices and the entire branch network and around 22,000 printers 5,000 copiers and 6,000 fax machines, producing in excess of 600 million documents per annum at the desktop.
The Benefits: Flexibility and Service
Consolidating the fleet of printers, copiers and faxes has brought considerable financial benefits to the Bank. The new XBS service has reduced the cost of ownership of the entire fleet. In addition, the rationalisation process has seen on average a 40 per cent reduction in printers across the Bank.
Working with Xerox has provided the ability to develop alternative, innovative solutions and working practices and will lead to further initiatives such as electronic storage and print on demand as well as improving service levels to both internal and external customers, reducing waste and contributing to the Bank's environmental commitments.
To speak to a Solution X representative call 01463 725999
British Telecom
British Telecom wanted to increase office productivity. Xerox connected a fleet of networked Document Centres that did just that. And sharply cut costs in the bargain.
BT is one of the world's leading providers of telecommunications services and one of the largest private sector companies in Europe. Xerox has a well established partnership with BT and have put in place personnel, expertise, a series of linked multi-functional devices and the ability to route print volumes to the most appropriate point of production improving efficiencies and cost savings across the organisation.
The Problem: The Need for a Holistic Approach to Document Production
BT and Xerox have entered into a multi-million pound agreement, the biggest of its kind in the UK, over a five-year contract to outsource document production across the organisation. As Steve Drain, BT Commercial Supply Chain manager puts it: "It's important to get a grip on the scale of this one. BT is a company that employs 120,000 people across the UK. There are 8,500 sites in the country, from the smallest exchange to large offices, plus a number of multi-building campuses... All of which points to an organisation in which primacy of information flow is high on the agenda. Document production has to be rapid, appropriate and things have to be in the right place at the right time if the whole is to function properly." BT wanted a series of linked multi-functional devices and the ability to route print volumes to the most appropriate equipment.
The Solution: Improving efficiencies and cost savings
The solution proposed by Xerox was a managed service package, where print volumes would be supported by a configuration of equipment most appropriate for any given site and where BT would operate a 'hands-off policy' as far as equipment selection was concerned. As Steve says: "We no longer purchase equipment. Xerox provide us with a managed document service."
People having their own printers is expensive in terms of space used in an office, as well as the obvious financial implications of having huge numbers of printers scattered across the organisation. He continues. "The actual amount of time the machines are in use is pretty minimal. A key differentiator of the Xerox solution was the provision of experienced operations and technical people to support the IT and end-user communities with this transition."
High volume print routing is managed by DigiPath™. By looking at print volumes on an enterprise basis, it can identify the most appropriate output location, based not just on volume, but on the specific production requirements of each job. This ensures that large jobs are produced at the right place, on time, every time.
Benefits right through the organisation
As part of an overall business strategy, the broader benefits of the Xerox solution are significant:
Key enabler of office space rationalisation with remote working and additional office space freed on existing sites - leading to eventual projected savings for BT of £350m. BT has more time to concentrate on core business activities. An 'end-to-end' approach to document management and knowledge sharing.
'Best of breed' technology in place as it is developed. A genuine partnership with both parties moving towards the same goal: increased efficiency.
For Steve Drain and his team, this is just the beginning: "We are starting to see the convergence of different technologies within BT: internet, email, mail and the service that Xerox provides, driving continuous improvement." A bold move and a true partnership between two global companies - and one that will yield results for the foreseeable future.
To speak to a Solution X representative call 01463 725999
Microsoft
Microsoft addressed key employee concerns by relying on Xerox to deliver improved printing capabilities and services.
Microsoft considers its employees the company's number one asset. That's why it quickly responded to the second most cited cause of employee dissatisfaction as communicated through an annual employee satisfaction survey. Specifically, Microsoft employees complained that they had difficulty connecting to network devices, needed additional features on output devices, and wanted access to devices even during routine maintenance.
Xerox started out by conducting an Office Document Assessment, a multiphase evaluation of Microsoft's entire document workflow. The findings of this assessment focused on cost reductions using key metrics, and provided a clear picture of current printing infrastructure costs, as well as a road map for improvement. The solution included:
- Support processes for over 700 network print devices worldwide
- Development and staffing of print help desk support
- Development of proactive network print device monitoring
- Improved print device procurement processes and controls
As a result, employee satisfaction and device uptime improved significantly, costs declined due to fewer help desk calls, and employees were able to focus more productively on their core competency of developing software. Today, Xerox manages all of the imaging and output devices for Microsoft worldwide, providing a single source for support, service, and supplies for all network printing devices, regardless of manufacturer.
To speak to a Solution X representative call 01463 725999